A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform NEXT?
Re-establish a new theory or escalate
Establish a plan of action to resolve the problem
Document findings, actions, and outcomes
Implement preventative measures
Correct Incorrect Unanswered
Answer Description
Although the technician was able to locate and remove a virus, that virus was not the cause of the user's issues. The technician should continue to troubleshoot the computer.
Wikipedia
Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state.
Troubleshooting - Wikipedia, the free encyclopedia